YOUR INFORMATION
Privacy
Updated 26 October 2026
We use your quote details to calculate a price, respond to your enquiry and help arrange your solar panel clean.
Who we are
The Blue Crew is operated by The Blue Crew Exterior Cleaning, ABN 41 908 996 541, serving the Northern Rivers in New South Wales. For privacy questions, email admin@thebluecrew.com.au or call 0483 988 600.
What we collect and why
The quote form collects your phone number, service address and solar panel count. We calculate and store the prices shown, the quote reference, submission time and whether you indicate that you would like to proceed. We use this information to manage your enquiry, confirm coverage and arrange a clean. We may collect your name and other relevant details when you contact us or arrange a booking.
We need the requested details to provide an online quote and follow up. You can call us if you prefer to discuss your enquiry. Clicking “Yes, this suits me” requests follow-up; it does not book an appointment, take payment or sign you up for marketing.
If you use a campaign offer, we also record the offer identifier, prices and eligibility terms with your quote so we can follow up consistently.
Services that handle your information
Cloudflare hosts the website and its quote database. Quote details are transferred into our HighLevel customer-management system, accessed through Atlas Flow, where we manage contacts, quote notes, opportunities, tasks and customer communications.
Our Osiris business assistant may review quote details and related customer records through OpenAI/ChatGPT to help manage enquiries and scheduling. The instant price is calculated from our panel-count pricing rules. Accepting a quote does not automatically choose a booking date.
These service providers may store or process information outside Australia, including in the United States. Their own security, backup and retention arrangements also apply. Information needed for calls, texts or emails may be processed by the communications providers used through our business systems.
Browser security checks and logs
Cloudflare Turnstile checks browser and network signals when you open the quote-details step to help prevent automated abuse. Your IP address is sent for verification. The quote database uses a temporary hashed rate-limit identifier rather than storing your raw IP address in the quote record. Hosting and security providers may keep operational logs under their own policies.
How long we keep it
Duplicate quote records in the website database become eligible for automatic removal when their latest quote event is more than 90 days old and all related deliveries are complete. Pending, uncertain or incomplete deliveries remain available for recovery.
This cleanup does not delete customer, quote or communication records in HighLevel, or relevant business records in Osiris. We retain those where needed to manage your enquiry or service, maintain business records, resolve disputes or meet applicable obligations. Provider backups and operational logs can persist for their separate retention periods; website cleanup is not an immediate erase from every system.
Access, correction and concerns
Contact us using the details above to ask what information we hold about you, request a correction or deletion, or raise a privacy concern. We may need to verify your identity before responding. We will consider the request and explain if some records need to be retained. Please do not send identity documents unless we have discussed what is needed.
If you are unhappy with our response, you can contact the Office of the Australian Information Commissioner for information about privacy complaints and whether it can assist.
Reviews and external links
This website displays selected public Google reviews with their authors, dates and original business. Links to Google open that provider’s website, which has its own privacy practices. Advertising trackers and third-party review widgets do not load automatically on this site.